PawVault Return & Refund Policy

Last updated: 7/6/2026

At PawVault, we want you and your pets to be happy with every order. Please read our return and refund policy below so you know what to expect.

Order Processing & Shipping Times

Because we work with a curated network of trusted suppliers to bring you premium pet products, please allow 7–14 business days for delivery within the US, depending on the item and supplier. You'll receive tracking information as soon as your order ships. If your order is taking longer than expected, please reach out to us at support@pawvaultmarket.com and we'll look into it right away.

Returns

We accept returns within 30 days of delivery for most items, provided they are unused, in their original packaging, and in resellable condition.

To start a return:

1. Email us at support@pawvaultmarket.com with your order number and reason for return
2. We'll confirm whether a physical return is needed or whether we can process your refund/replacement directly — in many cases, due to how our products are fulfilled, you will not need to ship the item back
3. If a return shipment is required, we'll provide instructions for where to send it

Non-returnable items:

• Opened or used pet food, treats, or consumable items
• Items marked "Final Sale" at checkout
• Personalized or custom-made products
• Items returned without prior authorization from our support team

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@pawvaultmarket.com with:

• Your order number
• A description of the issue
• Photos of the item (and packaging, if damaged in transit)

We will offer a replacement or full refund at no additional cost to you — you will typically not be asked to return the damaged item.

Refunds

Once your return is received and inspected (or once a no-return refund is approved), we will notify you of the approval status of your refund.

• Approved refunds are processed within 5–10 business days to your original payment method
• Please note it may take additional time for your bank or card provider to reflect the refund
• Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item)

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, provided the order has not yet been processed by our fulfillment partner. After this window, please contact us and we'll do our best to accommodate, but cancellation may not be possible if the item has already shipped.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or product, please initiate a return for a refund and place a new order for the item you'd like.

Questions?

If you have any questions about your order, a return, or this policy, contact us at support@pawvaultmarket.com or through our Contact Us page link. We're here to help.