Shipping policy

Last updated: 7/7/26 

Thank you for shopping at PawVault. This Shipping Policy explains how your order is processed and delivered, and what to expect along the way.

How Our Fulfillment Works

PawVault works with a network of specialty suppliers rather than a single warehouse. This lets us offer a wider, more carefully chosen selection of products than we could carry on our own — but it also means shipping details can vary a bit depending on which item you order.

Processing Time

Orders are typically processed within 1-3 business days of being placed. You will receive a confirmation email as soon as your order is placed, and a separate shipping confirmation email once each item ships.

Estimated Delivery Times

Delivery generally takes 3-7 business days within the United States after an order ships, though this can vary by product and supplier. We provide our best estimate at checkout, but please treat delivery windows as estimates rather than guarantees.

Why Your Order May Arrive in Multiple Packages

If your order includes more than one item, it may be fulfilled by more than one supplier. When this happens, your items will ship separately, arrive in separate packages, and may arrive on different days — each with its own tracking number. This is completely normal and does not mean anything is wrong with your order. If you're only expecting part of your order to arrive, check your shipping confirmation emails for the full list of tracking numbers before reaching out to us.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your cart and your delivery location, unless otherwise stated as part of a promotional offer.

International Shipping

At this time, we primarily ship within the United States. If international shipping is available at checkout for your location, please note that additional customs fees, duties, or taxes may apply and are the responsibility of the customer.

Order Tracking

Once an item ships, you'll receive tracking information by email. Please allow 24-48 hours for tracking details to update after you receive your shipping confirmation. If your order contains multiple items, you may receive multiple tracking numbers — this is expected, not an error.

Delayed, Lost, or Damaged Shipments

If an item hasn't arrived within its estimated delivery window, or arrives damaged, please contact us at support@pawvaultmarket.com with your order number so we can look into it and make it right.

Contact Us

If you have any questions about this Shipping Policy, please contact us at support@pawvaultmarket.com